Thank you for choosing cshousehold.shop! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, we offer returns and exchanges according to the following policy.
I. Return and Exchange Terms
Return Period: You may request a return or exchange within 30 days of receiving your item.
Item Condition: Returns and exchanges must be unused, undamaged, and fully packaged, accompanied by the original receipt or order number.
Non-Returnable Items:
Items that have been used or damaged;
Items specifically marked as non-returnable;
Items that have exceeded the return period.
II. Return Process
Contact customer service to submit a return request.
Customer service will confirm and provide a return address and instructions within 1-2 business days.
Package the item securely and return it using a tracked shipping method.
Once we have received and inspected the item, we will process the refund within 3-7 business days.
III. Refund Methods
Refund Method: Refunds will be made via the original payment method (e.g., credit card, PayPal, etc.). Refund Amount: Refunds are limited to the original purchase price. Shipping costs incurred are not refunded (unless due to product quality issues or incorrect shipment).
Refund Time: Bank or payment platform processing time may vary, but typically takes 3-10 business days.
IV. Exchange Policy
If you require an exchange, please specify the reason for the exchange and the product you require when requesting a return.
If the exchanged product is more expensive than the original, you will be required to pay the difference; if it is less expensive, we will refund the difference.
For exchanges due to quality issues or incorrect shipment, we will cover the round-trip shipping costs.
V. Shipping Costs
Returns and exchanges due to personal reasons (such as incorrect size or product not as expected) are the customer’s responsibility.
For returns and exchanges due to product quality issues or incorrect shipment, we will cover the shipping costs.
VI. Special Instructions
Please ensure that returned items are properly packaged to prevent damage during shipping.
We will not issue refunds or exchanges until we have received the returned item and verified its condition. If we discover any malicious return or policy abuse, we have the right to refuse to provide return or exchange services.