Welcome to the cshousehold.shop Help Center! Here, you can quickly find answers to frequently asked questions. If you still need further assistance, please feel free to contact our customer service team.
I. Ordering
Q1: How do I place an order?
A: Select the size and quantity on the product page, add the item to your cart, click “Checkout,” fill in your shipping information, and complete the payment.
Q2: Can I modify or cancel my order?
A: If your order hasn’t shipped yet, you can contact customer service to modify or cancel it. Once an order enters the shipping process, changes are final.
Q3: How long does it take to receive your order?
A: We typically ship within 1-2 business days. Shipping time varies depending on your location and shipping method, but generally takes 3-7 business days.
II. Payment and Security
Q1: What payment methods do you support?
A: We accept credit cards, debit cards, PayPal, and some third-party payment methods.
Q2: Is my payment information secure?
A: Yes. All payments are processed through an encrypted channel, and we do not store your full payment card information.
- Shipping and Logistics
Q1: Do you ship nationwide?
A: Yes, we do.
Q2: Can I track shipping information?
A: Of course! Once the order is shipped, we will send a tracking number via email or SMS, allowing you to track the shipping status in real time. - Returns and Refunds
Q1: Can I return an item if I’m not satisfied with it?
A: Yes. You can request a return or exchange within 30 days of receiving the item (the item must be unused and in its original packaging).
Q2: How long does it take for a refund to be credited to your account?
A: Once we confirm receipt of the return, refunds are typically issued within 3-7 business days to your original payment method. - Product Related
Q1: Are the drawer dividers adjustable?
A: Yes, most dividers are adjustable to fit the drawer size.
Q2: What is the load capacity of the behind-the-door hook rack?
A: Our racks are reinforced and can generally support 10-20 pounds. Please refer to the product details page for details.
Q3: Will the magnetic refrigerator storage box fall off?
A: We use strong magnets that firmly attach to the refrigerator surface and will not fall off during normal use.
Q4: Can the rotating spice rack rotate 360°?
A: Yes, all spice racks support smooth 360° rotation for quick and easy access.
Q5: Are the vacuum compression bags reusable?
A: Yes. They are made of durable material and can be vacuumed and used many times.